1 reviews | Active since Oct 2017
Truworths Woodlands ghost town
I had 10 minutes to spare before a meeting and saw a top I loved. Rushed in and saw the price and gasped a bit,but non the less I was willing to pay the price.got to the till point where there were 7 tills available but only one person there to ring up goods. The person in front me had 20 garmets and it would have took 30 minutes of my time to wait. I did lift my voice and said is there anyone else to assist and they said no. To my despair I had to leave the top and go. But after all I am now glad I didnt spend R440 at a ghost town shop. Get your staff in order please. I a m contemplating to close my account and go elsewhere.
Thank you for your post and affording us the opportunity to respond.
At Truworths, we pride ourselves on providing customer service of international standards and make every attempt to ensure that our valued customers are assisted by qualified and professional personnel. As we were troubled to hear of your experience, we immediately referred this matter to the Store Manager at the relevant store.
We wish to confirm that efforts were made to contact you on the number provided in your post, but we were regrettably unsuccessful in these attempts.
The matter has however been investigated, and will be addressed in order to ensure that it remains an isolated occurrence.
We hope that we were able to acceptably address your concerns raised and wish to once again apologize for any frustration or upset caused as a result of this matter.
Kind regards,
Truworths Online Team
Thank you for your post and affording us the opportunity to respond.
At Truworths, we pride ourselves on providing customer service of international standards and make every attempt to ensure that our valued customers are assisted by qualified and professional personnel. As we were troubled to hear of your experience, we immediately referred this matter to the Store Manager at the relevant store.
We wish to confirm that efforts were made to contact you on the number provided in your post, but we were regrettably unsuccessful in these attempts.
The matter has however been investigated, and will be addressed in order to ensure that it remains an isolated occurrence.
We hope that we were able to acceptably address your concerns raised and wish to once again apologize for any frustration or upset caused as a result of this matter.
Kind regards,
Truworths Online Team