1 reviews | Active since Apr 2018
Truworths wont return their product
A Gift was given to my mum for her birthday a Jacket. There is no receipt gift receipt or a tag on it and i have went in store and tried to return it. It has never been worn has its a big size . Its a R600 jacket not used kept aside.
The person that bought the Jacket does not have the receipt
Come on Truworths help us out here it was a gift we can not go asking the gift giver questions, like the store suggested , " which card it was bought with, was it bought on account, which store". i even took the jacket in store to show them its not been worn. I saw a jacket on the rack without a tag on it.
All we are asking for is a return for a correct size jacket or exchange for another item.
Thank you for your post and allowing us the opportunity to respond.
Whilst we acknowledge your frustration in this regard, we can confirm that you were correctly informed that an exchange could not be authorized without the required proof of purchase or gift receipt.
When an item is purchased as a gift, we have the facility available where our customers can request a gift receipt, to ensure an effortless return for the gift recipient. This being said, from time-to-time, stores may request additional information pertaining to the purchase in order to aid the gift recipient in locating the original proof of purchase.
As you are regrettably unable to provide us with the required information, we confirm that we will unfortunately not be able to further assist in this regard.
We regret that you are not pleased with the decision made, but hope that you will be able to understand our viewpoint on this issue.
Kind regards,
Truworths Online Team
Thank you for your post and allowing us the opportunity to respond.
Whilst we acknowledge your frustration in this regard, we can confirm that you were correctly informed that an exchange could not be authorized without the required proof of purchase or gift receipt.
When an item is purchased as a gift, we have the facility available where our customers can request a gift receipt, to ensure an effortless return for the gift recipient. This being said, from time-to-time, stores may request additional information pertaining to the purchase in order to aid the gift recipient in locating the original proof of purchase.
As you are regrettably unable to provide us with the required information, we confirm that we will unfortunately not be able to further assist in this regard.
We regret that you are not pleased with the decision made, but hope that you will be able to understand our viewpoint on this issue.
Kind regards,
Truworths Online Team