TRUWORTHS WHY DONT YOU READ YOUR EMAILS!!

I have had an account with Truworths for many years and always paid my accounts on time. Last year I lost my job due to Covid, but continued paying my account. I also pay a Funeral Policy via Hollard via my Truworths Account. Last year I tried to cancel my account. I sent an email to Truworths Customer Service and a Gentleman by the name of Christopher emailed me back to confirm that I cant cancel my account until I have spoken to Hollard and deal with them directly for my Funeral Policy. Hollard itself has been a nightmare to deal with, but with Covid I don't want to cancel that Policy just yet. But after a few months, I finally was able to get Hollard to direct debit my account directly for my Funeral Policy. So I made my final payment to Truworths on the 4th May, and at the same time sent an email to Truworths stating that I would like to cancel my account as I am now directly dealing with Hollard. They never responded, I got my Truworths statement as normal, and I sent another email telling them about my earlier email that I had requested my account to be closed, and again no one bothered to respond. Hollard direct debited my account end May, so Hollard got there money, but now I have Truworths chasing me for that exact money. I have spoken to 4 different Consultants and all of them said they cant cancel my account as I have paid the balance due. Now I would not have this balance, if they bothered to read my email sent to them on the 4th May 2021. Now suddenly my account is doubled and I am getting this Text messages and phone calls about my outstanding balance. I don't see why I must pay this amount outstanding cause I sent them an email stating that I wanted my account to be closed effective immediately. But they insist I pay it and then I ask them, ok - IF i do pay it - where do i send them the proof of payment, cause they are not reading emails. They said that I must just send them proof of payment via the email address that I have been emailing to. (Now I ask you with tears in my eyes, how??? they did not read any of my previous emails????)What is the point of having an email address if they don't bother reading the emails sent. I am unemployed. I need the money in my cell phone to look for work etc but now I am spending money to phone them to sort out this issue - when all it took was for them to read my Email sent to them on the 4th May 2021. I finally went to a Truworths store yesterday, again spending precious petrol money, spoke to the Supervisor and he was very helpful but he put me on the phone to speak to a lady by the Name of Megan who told me that I need to phone the Insurance dept. but the number is always engaged. So here I am back to square one. What do I do from here. Hollard have there money, but Truworths want that same money as well. I find is all very unfair. I took the necessary steps and I still am left with owing money. I dont want a bad credit because Truworths dont read emails. If they bothered to respond I would not be in this boat. Please Truworths - will someone help me!!! I am at a complete loss of what more I can do.!