Truworths, where your amount owing on your account just doubles, and when you dispute it, you get rude call agents, empty promises, and you should just pay.

Worst customer service ever!

I go in to a branch last month, and ask about my account, i am told that i paid 2 months in advance! wonderful! i purchase 2 items of clothing, and walk out, my till slip says i now have a balance of R1200 odd to pay off and i go on my merry way. This month due to me thinking i have paid in advance i do not make a payment. lets get that advanced balanced out. then all of a sudden i get a call from truworths yesterday telling me i have 2 days to pay so when am i going to pay. my queries brought me nowhere as i still dont understand why i got called and whether i actually do have advanced payments on my account, asking about that gets me a "yes but..." answer, i finally decide it's fine, it's only R1200, i'll pay it all next month and get it over with, to my suprise i then get informed that no, my account is R2500 due. I immediatelly dispute this and request a statement of my account to see where this money comes from. well here is the joke, the call centre agent, quite rudely "confirms my identity" as if to tell me that me having a query and disputing an amount is stupid and that if she is talking to the correct person then i should just accept that i owe double of what i was under the impression i do, she then informs me she cannot send a statement to me, only her supervisor can so i should wait until the next month when the mass statements are sent. when i called her out that this is *******, she cannot refuse to prove to me why i owe them any amount of money, she starts to tell me she never refused and that i should just wait for it, and that the calls are recorded so she has proof that she said she is going to send it. doing the obvious i request to speak to her supervisor, and lay a complaint against her for refusing to send me a statement immediately, i mean it is ridiculous to expect me to pay money on a account i am disputing and wait a month for a statement. this supervisor informs me the agent was lying, that she could have sent me a statement immediately, and assures me steps will be taken and i will receive my statement immediately. I then also request a copy of the call recording for myself, which i am promised i will receive with my full statement.

Well great i receive an e-mail a few hours later with a summary statement once again just showing the amount i owe and not what it is for, and no recording that i requested.

Is this how you handle customers? i should just shut up and pay? you will not provide proof of why i should pay the amounts you decided, you will not share my call recordings with me upon request?

This is terrible, and i will refuse payments until i am shown a full statement of what i owe and why. after which i will close my account.