1 reviews | Active since Feb 2015
Truworths (What a Joke ! )
<p>What's the use of being a second card holder to a account holder if your ****ing amazing branches always do the ******** check on one? ****it men, how many times do you want to require my id ? This card has been in many of your stores and now that manager rude ***** at your store in Kroonstad screaming at me because i dont have a id by me to prove im the additional holder. </p> <p>I hate your pathetic service!!!</p>
Thank you for your post and allowing us the opportunity to respond.
Whilst we do not ordinarily discuss any matters pertaining to a customer’s account with anyone other than the account holder we trust that our response does not contain any confidential information.
We acknowledge that we do have measures in place for the protection of our customers’ accounts and have contacted you to discuss this matter. We have further escalated your service concerns to the Area Manager of the store mentioned in your post to investigate and address the manner in which you were assisted by the Store Manager, as your experience is not in line with the effortless and pleasant shopping experience we always want our customers to have.
We wish to once again apologize for your experience and are pleased that we were able to resolve this matter for you.
Please feel free to contact us on 021- ********** or via email on ********** should you have any enquiries, comments or suggestions.
Yours sincerely,
Truworths Online Team
Thank you for your post and allowing us the opportunity to respond.
Whilst we do not ordinarily discuss any matters pertaining to a customer’s account with anyone other than the account holder we trust that our response does not contain any confidential information.
We acknowledge that we do have measures in place for the protection of our customers’ accounts and have contacted you to discuss this matter. We have further escalated your service concerns to the Area Manager of the store mentioned in your post to investigate and address the manner in which you were assisted by the Store Manager, as your experience is not in line with the effortless and pleasant shopping experience we always want our customers to have.
We wish to once again apologize for your experience and are pleased that we were able to resolve this matter for you.
Please feel free to contact us on 021- ********** or via email on ********** should you have any enquiries, comments or suggestions.
Yours sincerely,
Truworths Online Team