Truworths Westgate has the worst service!!

Saturday afternoon I accompanied my aunt to the truworths at Westgate to get a new phone. When we got there we stood for a good 5 minutes without being acknowledged, to a point where I requested help from a lady who got another lady (Lebo) to assist us as she didn't work with the phones. When Lebo got to us she had a horrible attitude couldn't answer any questions that we had about the phones that the store had on display she then called someone else made a remark to them and still lady number 3 came with the same lousy attitude. Her name is Amanda. Amanda came with an offish face that looked like we disgusted her. When we asked questions she told us to read the board as all the information is on the board,she didn't know anything, after a few minutes of arguing with us she turned and walked away leaving us at the phone display. We then requested to see the manager. A short lady with short dyed hair who tried to defuse the situation by getting the worker to apologize, of which she didn't do. We were then told to go to MTN to get the information and come back and buy the phones there.

All I want to know is 1. Where have the values of customer service gone to? Does one receive customer service based on face value?

2. Why isn't training given for products that are kept in store? It doesn't make sense to me to want to buy a phone at your store but have to go to another store to get the information.

We are livid with the service that we received. It is HORRIBLE HOW WE WERE TREATED. IT IS HORRIBLE HOW THE SITUATION WAS HANDLED