lT
lindiwe T
1 reviews | Active since Jul 2018
15 Oct 2019, 14:36
truworths westgate bad service
on the 06th October I went to Truworths in Westgate on the men section I bought only men clothes as i went to the till they said the men section till is closed I must use the other one on the woman side. Well I stood in the line for 45mins , cashiers were slow and the lady who was meant to do an overwrite was busy gossiping with friends, we as customers had to yell at her to assist the teller with an overwrite. One of the customers was so fuming he kept on shouting at the staff to pull their socks and stop modelling.
I was so dissapointed with the service I recieved at westgate
Helpful (0)
Replies (2)0
Replies (2)
Truworths's replyOfficial
16 Oct 2019, 09:34We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's reply16 Oct 2019, 09:34
Official
We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's replyOfficial
17 Oct 2019, 08:17Thank you for your post.
Upon receipt of your query, we escalated your concerns raised to the relevant Store to address. As a customer service orientated retailer, we believe that correct and clear communication with our customers is of fundamental importance.
We can confirm that the Management at the relevant store has been in contact with you to apologise for the service you received upon the day of your visit. We are pleased to further confirm that this matter has been resolved and hope to see you back at our Stores.
We, however, trust that we were able to adequately attend to your concerns raised. Should you have any further comments or suggestions, please feel free to contact us on *** or via email on ***.
Yours sincerely,
Truworths Online Team
Upon receipt of your query, we escalated your concerns raised to the relevant Store to address. As a customer service orientated retailer, we believe that correct and clear communication with our customers is of fundamental importance.
We can confirm that the Management at the relevant store has been in contact with you to apologise for the service you received upon the day of your visit. We are pleased to further confirm that this matter has been resolved and hope to see you back at our Stores.
We, however, trust that we were able to adequately attend to your concerns raised. Should you have any further comments or suggestions, please feel free to contact us on *** or via email on ***.
Yours sincerely,
Truworths Online Team
Truworths's reply17 Oct 2019, 08:17
Official
Thank you for your post.
Upon receipt of your query, we escalated your concerns raised to the relevant Store to address. As a customer service orientated retailer, we believe that correct and clear communication with our customers is of fundamental importance.
We can confirm that the Management at the relevant store has been in contact with you to apologise for the service you received upon the day of your visit. We are pleased to further confirm that this matter has been resolved and hope to see you back at our Stores.
We, however, trust that we were able to adequately attend to your concerns raised. Should you have any further comments or suggestions, please feel free to contact us on *** or via email on ***.
Yours sincerely,
Truworths Online Team
Upon receipt of your query, we escalated your concerns raised to the relevant Store to address. As a customer service orientated retailer, we believe that correct and clear communication with our customers is of fundamental importance.
We can confirm that the Management at the relevant store has been in contact with you to apologise for the service you received upon the day of your visit. We are pleased to further confirm that this matter has been resolved and hope to see you back at our Stores.
We, however, trust that we were able to adequately attend to your concerns raised. Should you have any further comments or suggestions, please feel free to contact us on *** or via email on ***.
Yours sincerely,
Truworths Online Team