1 reviews | Active since Sept 2017
Truworths ,West Street overcharged me !
I had the most unfortunate experience last week Thursday at Truworths West street,I was promised a deal of R1 300 for 30ml Decadence ,Mark ...and Olympia 30ml including a 6 free perfume samples.I was quite pleased with the deal as I was advised it was to award my loyalty as their long standing customer. This price was quoted to me by 2 consultants in the Perfume department,now I always purchase my perfume from there Olympia 50ml which is R1 180.I had a few other items with me and thought it was a grand and kind gesture.To my horror after making payment with my debit card for R2400 ,I realised I had been overcharged .It turns out no discount was app**** and I was charged original price of R800 for 30ml for Olympia and R890 for Decadence Mark Jacobs so instead of R1 300 I was charged R1 690 so I was R390 extra .I requested to speak to manager and had to wait 20 minutes for as consultants tried to convince me to accept refund and that it was a mistake.I was advised no Manager was available ,the consultants were rude and didnt understand my upset. The manager did offer a refund however on my side ,I have lost faith in Truworths as they rip people off and customer service is not a strong point.I have receipts to prove this !Truworths has lost a long standing customer as I have spent thousands there shopping .I am still deeply upset.
Deeply disappointed
Thank you for your post and allowing us the opportunity to respond.
At Truworths, we pride ourselves on offering our customers service of international standards and were therefore concerned to hear about your experience.
We have investigated your concerns raised, and established that the due to an inaccuracy on the part of our store, the valid offer mentioned did not correctly scan when you made the purchase.
We believe that the Store Manager has apologized for this, and were able to acceptably resolve this matter for you.
We sincerely apologize for any inconvenience or frustration caused as a result of this matter, and hope to see you in our stores again soon.
Yours sincerely,
Truworths Online Team
Thank you for your post and allowing us the opportunity to respond.
At Truworths, we pride ourselves on offering our customers service of international standards and were therefore concerned to hear about your experience.
We have investigated your concerns raised, and established that the due to an inaccuracy on the part of our store, the valid offer mentioned did not correctly scan when you made the purchase.
We believe that the Store Manager has apologized for this, and were able to acceptably resolve this matter for you.
We sincerely apologize for any inconvenience or frustration caused as a result of this matter, and hope to see you in our stores again soon.
Yours sincerely,
Truworths Online Team