EA
Elizabeth A

1 reviews | Active since Dec 2021

24 Jun 2022, 12:21

Truworths Waterfront have no money!!!!

I returned a garnet I bought cash at Truworths. Waterfront Truworths refused to assist me in a refund saying "they do not have enough cash to refund me" this was after twelve in the afternoon.!!!! Previously the same happened at Tygervalley where they also did not have enough cash to refund me, Truworths you are in breach of your contract with me. Clearly you do not read your refund policy at the back of your till slips. Well I do!! What business are you running for such an international brand. I'm telling everyone I know and reporting you to the Ombudsman. When I bought the jacket I could not say " wait till I have enough money to buy the clothing item but give it until I can pay you the full amount. You should close your doors. The consultatant at the cash desk.....horrible attitude!!!no customer care skills. The manager! !even worse. She definitely has a chip on her shoulder. Attitude and lack of general managerial skills. No thinking outside that small box this is who truworths employ and give managerial position to. Wow!!!!!

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