1 reviews | Active since Dec 2018
Truworths waterfront
Truworths waterfront :
I bought a dress for R750 on 04 October 2019.
The issue is that the dress had a hole in the armpit area and also there was damage on the front breast area, the material is lace like in that area.
I tried returning the dress today @ 12 noon and lady who was helping me refused to take it because of the damage to the dress cause by the braiding I have at the back of the dress. I only wore the dress once, I’m not denying the damage caused by me, the issue is the dress was clearly damaged before that.
I am a regular customer and this is not the first time I am experiencing this type of attitude from this same lady and I do not appreciate it. Another time I tried returning a shoe (DH sandal) that had damage to it, she refused to take it and asked unnecessary question. A week later when I was shopping there another colored lady was returning a shoe and she wasn’t asked questions like I was asked and she took the shoe back.
Can please explain to me your policy on damaged items so that I know for future when it comes to this kind of problems and also do I need to be of a certain skin colour to actually get the service I deserve at Truworths? I want to also want to know what will be done to this manager as she clearly doesn’t not fully understand her role, I will not keep quiet when she clearly has no regards to me and makes me feel like I am a nobody.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Just to make the process faster the managers name is Nokwanda.
Kind regards
Just to make the process faster the managers name is Nokwanda.
Kind regards
At Truworths, customer service excellence of international standards is something that we strive to provide to our customers at all times and therefore we were very concerned to hear of your experience at one of our stores.
We have subsequently liaised with management at the relevant store and were advised that the dress has been declined, as per our returns policy. We can confirm that you have been contacted with feedback and regret that you are unhappy with the feedback provided.
On the other hand, our Returns Policy is visible on the reverse side of our invoices and at our till point and website at www.truworths.co.za.
We hope that we were able to adequately attend to your concerns raised. Should you, however, require assistance with any other matter of concern, please contact us on *** or via email on ***
Kind regards,
Truworths Online Team
At Truworths, customer service excellence of international standards is something that we strive to provide to our customers at all times and therefore we were very concerned to hear of your experience at one of our stores.
We have subsequently liaised with management at the relevant store and were advised that the dress has been declined, as per our returns policy. We can confirm that you have been contacted with feedback and regret that you are unhappy with the feedback provided.
On the other hand, our Returns Policy is visible on the reverse side of our invoices and at our till point and website at www.truworths.co.za.
We hope that we were able to adequately attend to your concerns raised. Should you, however, require assistance with any other matter of concern, please contact us on *** or via email on ***
Kind regards,
Truworths Online Team