1 reviews | Active since Jul 2017
Truworths wants to rob me money !
I have a credit limit of R750 ,of which I have always paid on time and I have never taken goods sold which are above my credit limit, never.Furthermore, I am on the 6 months payment plan which Truworths told me as interest free provided my account is not in arrears or behind and indeed my account is NOT in arrears and I have neither skipped my payments as I mostly pay my account on Truworths's online site.In addition I always pay way above the monthly instalment which is why my limit is over.To aggravate matters, they even do not send me an account statement on a monthly basis and according their call centre agent which I phoned on 10/10/2018, cannot query regarding my account balance nor could I be referred to Complaints Resolution Officer in respect of my account which contravenes the National Credit Act,which states that a credit provider must appoint a Resolution Officer who will deal with account balance queries or complaints and send statements regularly to the customer in question. This means Truworths is not transparent in its business including credit dealings.
In fact ,I have over paid my account by R7, now Truworths wants me to pay R180 ,with R110 due on 1st of November. This effectively means my credit limit will be over the R750 should I pay the extra R180,which is robbing me money.
I would recommend to people who want to open accounts with Truworths to forget about opening an account with them, unless they want to be ****** of their hard earned money!
Thank you for your post and affording us the opportunity to attend to your concerns.
We acknowledge and thank you for your account payments made. However, as you also made two account purchases, your account still currently reflects a balance owing.
According to our records, we also confirm that the additional charge on 09 July 2018 was for the annual service fee that is charged once per year.
Our records also indicate that your monthly account statements were sent to the postal address noted on your account. As your address details were however not confirmed, as requested via email, you have now been subscribed for our electronic statements, thus your future statements will be sent to your email address.
We verify that an explanation of your account details were communicated to you via email and trust that we were able to acceptably address your concerns raised. Should you require assistance with any other matter of concern, please feel free to contact us on 021- *** or email ***.
Kind regards,
Truworths Online Team
Thank you for your post and affording us the opportunity to attend to your concerns.
We acknowledge and thank you for your account payments made. However, as you also made two account purchases, your account still currently reflects a balance owing.
According to our records, we also confirm that the additional charge on 09 July 2018 was for the annual service fee that is charged once per year.
Our records also indicate that your monthly account statements were sent to the postal address noted on your account. As your address details were however not confirmed, as requested via email, you have now been subscribed for our electronic statements, thus your future statements will be sent to your email address.
We verify that an explanation of your account details were communicated to you via email and trust that we were able to acceptably address your concerns raised. Should you require assistance with any other matter of concern, please feel free to contact us on 021- *** or email ***.
Kind regards,
Truworths Online Team