TRUWORTHS USING VULTURES LIKE MBD TO (RUDELY & AGRESSIVELY) COLLECT ON SMALL DEBTS DURING COVID LOSS OF INCOME. SHAMEFUL!!

I AM DISGUSTED in Truworths! DEBT COLLECTING - using those HORRIBLE RUDE SHADY ***** MDB people to do so. My account with Truworths is VERY SMALL. & when all was normal PRE-Covid, I always paid a couple of hundred rand MORE that what my installment was. Then Covid happened, and for the last 3 months, I've not made paying Truworths a priority - but I did NOT ignore them either - firstly, when one pays MORE than due, and DOES not continue to buy on that account, one would THINK you'd build up a decent enough profile with Truworths, that would AVOID your account being kicked over to the MBD Database for 'debt collection' (which under the current lengthened State of Emergency - which expires 15 Sept - is already suspiciously against regulations). SADLY my good track record and brilliant OVER PAYING INSTALLMENTS stood me in no good stead - and even though I spoke with Truworths DIRECTLY (of my OWN ACCORD) & advised them my current financial status, due to earning zero Salary April, and halved salary in the months thereafter, & even though the agent/s agreed my track record and profile indicated how well I pay ( I should have been able to have bought myself a few months time, as I was paying R200-odd more every month) - but NOOOOO not the case...! I HAVE BEEN HARRASSED BY THOSE AWFUL MBD AGENTS FOR WEEKS NOW...FOR A MERE R420 (which is the grand total of my ACCUMULATED debt - in unpaid installments). Shame on you Truworths! There really could have been a MUCH BETTER way to handle this. I am a SMALL ACCOUNT holder, with an EXCELLENT PAYMENT track record, and I am saddened and HORRIFIED, that firstly, as a company you even allow yourself to be ASSOCIATED WITH MBD & secondly, that you deemed it necessary to have my account be handled as part of the 'system' when I had of my own accord made CONTACT WITH TRUWORTHS, thinking I was by doing so, explaining my situation and obtaining their support to pay the outstanding with my following UIF payout. (which I explained I had not yet received and to date have STILL not). The last agent I spoke to at Truworths assured me all would be fine, she sees I have an excellent payment profile, and she flagged a message into the system, saying I would be paying the R420 end August. SO BACK OFF MBD!! & shame on you for this treatment Truworths!!! I dont care HOW DIGITAL your 'automated' accounts system is...SOMEONE IN YOUR CLIENT CARE DEPT, could have used initiative and FUNNELED this through YOUR OWN channels as opposed to allowing the vultures known as MBD handle such a SMALL DEBT in such a rude, aggressive, arrogant and nasty manner.

I have NO INCLINATION at all to even KEEP my silly little Truworths account open. If this is how they treat their small clients, with good track records, DURING THIS GLOBAL DISASTER, I dont want to be their client