SW
Sh W
1 reviews | Active since Apr 2019
20 Jun 2019, 08:19
Truworths Useless online delivery services
Good day ,
Still waiting for my order to be delivered. Why on earth would Truworths send an sms that my order will be delivered 2019/06/19 from 9AM - 5PM , never received my order , are you'll going to give me back the money for my petrol for driving all the way to newtown junction Truworths just to find my order is not delivered. Next time rather don't send sms,s at all with false information , this is very bad in my eyes for someone who ordered online for the first time from Truworths.
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Truworths's replyOfficial
09 Jul 2019, 15:26 Thank you for your post.
Upon receipt of your post, we escalated your concerns raised to the relevant department.
We were advised that your order has been delivered. We tried contacting you to convey our sincerest apologies but have been regrettably unsuccessful in our attempt.
We regret any frustration and inconveniences caused as a result of this matter and once again we sincerely apologise for your experience.
We encourage you to contact us directly on *** or via email on ***should you have any further comments or suggestions.
Kind regards, Truworths Online Team
Upon receipt of your post, we escalated your concerns raised to the relevant department.
We were advised that your order has been delivered. We tried contacting you to convey our sincerest apologies but have been regrettably unsuccessful in our attempt.
We regret any frustration and inconveniences caused as a result of this matter and once again we sincerely apologise for your experience.
We encourage you to contact us directly on *** or via email on ***should you have any further comments or suggestions.
Kind regards, Truworths Online Team
Truworths's reply09 Jul 2019, 15:26
Official
Thank you for your post.
Upon receipt of your post, we escalated your concerns raised to the relevant department.
We were advised that your order has been delivered. We tried contacting you to convey our sincerest apologies but have been regrettably unsuccessful in our attempt.
We regret any frustration and inconveniences caused as a result of this matter and once again we sincerely apologise for your experience.
We encourage you to contact us directly on *** or via email on ***should you have any further comments or suggestions.
Kind regards, Truworths Online Team
Upon receipt of your post, we escalated your concerns raised to the relevant department.
We were advised that your order has been delivered. We tried contacting you to convey our sincerest apologies but have been regrettably unsuccessful in our attempt.
We regret any frustration and inconveniences caused as a result of this matter and once again we sincerely apologise for your experience.
We encourage you to contact us directly on *** or via email on ***should you have any further comments or suggestions.
Kind regards, Truworths Online Team