CJ
Chantal J

1 reviews | Active since Mar 2011

05 Jun 2015, 14:02

Truworths Useless at Billing / Annoying Calls

I have tried to reason with them, tried to prove my account is NOT in arrears, begged them to STOP sending me nasty little SMS messages and nasty pre-recorded phone calls to no avail. I have one payment left and I will close my account because this must be one of the most annoying companies to deal with. I pay every month via automatic EFT before the due date and yet I still get these nasty messages and pre-recorded phone calls. In between these messages, I also get called and offered higher credit limits. So, according to Truworths I am a bad debt but they'd still like to offer me more credit? Just shows you how confused they are. I have noticed that when offering higher credit, the caller ID comes through but when sending you a nasty pre-recorded message, the Caller ID is blocked. I have begged them to stop contacting me - and I have proved my account is paid, yet they refuse to stop this nonsense!!!!!

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Replies (1)
Truworths
Truworths's reply10 Jun 2015, 09:33
Official
Hello Chantal_VJ,

Thank you for your post and affording us the opportunity to clarify your concerns.

We have investigated your concerns and established that we do not have record of any arrears communication being sent to you recently on the number mentioned in your post.

We have made an attempt to contact you telephonically regarding this matter, but have been unsuccessful in our attempt. Further to this, email correspondence has been sent to you regarding this matter and we await your response so that we can assist you.

Kind regards,

Lynn