Truworths useles!!!! and making my name bad for their incompetence!!

I am Very ****ed with Truworths I’ve been asking for statements and been up and down to to truworths stores to have my account rectified they called me numerous times I requested this account to be put on hold to avoid interest on my account after I told you I will not make payment until my account has been sorted. I requested for all the call recordings I feel truworths are very unfair towards me as a client I was told that purchases for 9000 odd rands in cape town now they saying they never said i purchased in cape town and for R4000 was made in cape town I never made those purchases I want to know who authorized those purchases so I would please like all those information if I did in actual fact bought for that amount I want proof which they cant give me i asked for invoices that shows when where and what was bought they still cant assist me with proof and also cant offer call recordings. they are now debiting huge amounts from my bank account which i did not authorized this is ***** I never gave them the right to debit that amount of money and to top it they are now making my name bad after i ran up and down to have the problem resolved without any luck they sending me back forth with no one being able to assist!!!! ek is nou mooi moeg vir die ****!!!! they rather sending me monthly statements i don't want statements i want proof that i have bought for R9000 and i also want to know who gave them the right to debit so much money from my account!!!