1 reviews | Active since Jan 2017
Truworths unorthodox manner of handling peoples accounts
Unsure if these people know What is going on around the,Don't open an account with these people it will be your worst Nightmare. I usually am only to pay my account bu the 10th of the month which is unfortunate but that just how my finances work. It show as a late payment but i do pay every month. However once I get there to pay it will ask me for a double payment which I pay because I really am too tired to argue most of the time,However when you pay a double payment you generally paying the arrears of the few days you overdue and you paying in advance for the next month. However Truworths does not work this way as I found out. They don't take it as advanced payment for the next month but the next month when you come and pay they have put you in arrears again. And they put a default judgement against you. So I have now been paying double payments for 3 month yet i am still marked in arrears. Let get too my husbands account he spent 1000 Rand we paid double payments for 6 Months on a 1000 rand account does this even make sense. Him like me can only pay on the 10th and after. Is it supposed to work like this ? I think they trying to make extra money out of us. i stood like an idiot in truworths the other day after 3 months of paying double payments thinking i was way ahead I went to go and by my quarterly cosmetics. Only for them to tell me i am in arrears I was so confused and my account was saying I couldn't spend much. I had to go back into to my account to see if I payed them. which I did it was a double payment from the month before so how on earth could I be in arrears. My husband has now paid almost 3000 Rand back on a 1000 Rand Account. Sorry I dont get this from any of my other account did you change how you do things Truworths< but now it has affected my ability to get an overdraft because of your default and sorry i am not OK with that you need to fix this.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
I apologize for not answering I had 1 missed call and was in a meeting at the time. My complaint is not because I was in arrears my complaint is about the fact that because I can only pay later in the month I end up making double payments. Which I have done now for the last 3 months.
From my understanding of you make a double payment then you paying for the arrears and the next installment however.
It does not show like that on your system.
It will still put me in arrears, for that next month even though I paid a double payment. At the moment I should be 3 months ahead of payments but I can guarantee you that you will still put me in arrears when I go pay next week.
How does this work.
That is why I was so surprised when the system wouldn’t let me buy even though I have made 2 double payments the previous months.
It does the same with my husbands account and now we have have paid over 2000 Rand on a 1000 Rand account
I apologize for not answering I had 1 missed call and was in a meeting at the time. My complaint is not because I was in arrears my complaint is about the fact that because I can only pay later in the month I end up making double payments. Which I have done now for the last 3 months.
From my understanding of you make a double payment then you paying for the arrears and the next installment however.
It does not show like that on your system.
It will still put me in arrears, for that next month even though I paid a double payment. At the moment I should be 3 months ahead of payments but I can guarantee you that you will still put me in arrears when I go pay next week.
How does this work.
That is why I was so surprised when the system wouldn’t let me buy even though I have made 2 double payments the previous months.
It does the same with my husbands account and now we have have paid over 2000 Rand on a 1000 Rand account