CN
Celeste N
1 reviews | Active since Mar 2013
18 Nov 2015, 12:18
Truworths - truely bad service!
I lodged a complaint via email with Truworths yesterday : \When can I receive my replacement card?"This is the exact words used in the email.I requested the replacement card on 15 October 2015. This morning I received the replacement card in the post. Just now I received an email stating that that card will be blocked and a new card was issued!This is bollox! I did not ask for a new card and I AM NOT GOING TO WAIT ANOTHER MONTH TO USE MY CARD!You WILL cancel the blocking of the card I received this morning AND the issuing of the new card!"""
Helpful (0)
Replies (1)0
Replies (1)
Truworths's replyOfficial
23 Nov 2015, 14:25Hello amourise,
Thank you for your post.
We acknowledge your frustration and wish to apologise for the misunderstanding in this regard.
The agent that responded to your charge card enquiry email, assumed that you did not receive the last card issued on your account. She therefore blocked it and issued a new card. The agent has asked us to apologize on her behalf as she did not realize that the charge card was only issued three days prior.
Following your email correspondence with one of our consultants on 18 November 2015 we can confirm that we unblocked the charge card that you have in your possession. When making your first purchase with this charge card, please take your identity book along to the store.
We hope to see you in our stores for our latest summer trends.
Kind regards and happy shopping!
Lynn
Thank you for your post.
We acknowledge your frustration and wish to apologise for the misunderstanding in this regard.
The agent that responded to your charge card enquiry email, assumed that you did not receive the last card issued on your account. She therefore blocked it and issued a new card. The agent has asked us to apologize on her behalf as she did not realize that the charge card was only issued three days prior.
Following your email correspondence with one of our consultants on 18 November 2015 we can confirm that we unblocked the charge card that you have in your possession. When making your first purchase with this charge card, please take your identity book along to the store.
We hope to see you in our stores for our latest summer trends.
Kind regards and happy shopping!
Lynn
Truworths's reply23 Nov 2015, 14:25
Official
Hello amourise,
Thank you for your post.
We acknowledge your frustration and wish to apologise for the misunderstanding in this regard.
The agent that responded to your charge card enquiry email, assumed that you did not receive the last card issued on your account. She therefore blocked it and issued a new card. The agent has asked us to apologize on her behalf as she did not realize that the charge card was only issued three days prior.
Following your email correspondence with one of our consultants on 18 November 2015 we can confirm that we unblocked the charge card that you have in your possession. When making your first purchase with this charge card, please take your identity book along to the store.
We hope to see you in our stores for our latest summer trends.
Kind regards and happy shopping!
Lynn
Thank you for your post.
We acknowledge your frustration and wish to apologise for the misunderstanding in this regard.
The agent that responded to your charge card enquiry email, assumed that you did not receive the last card issued on your account. She therefore blocked it and issued a new card. The agent has asked us to apologize on her behalf as she did not realize that the charge card was only issued three days prior.
Following your email correspondence with one of our consultants on 18 November 2015 we can confirm that we unblocked the charge card that you have in your possession. When making your first purchase with this charge card, please take your identity book along to the store.
We hope to see you in our stores for our latest summer trends.
Kind regards and happy shopping!
Lynn