1 reviews | Active since Apr 2019
Truworths treated me unfairly
Last year (2018) December I bought a watch in Truworths Kolonate the salesman he said if I'm not comfortable with the watch I can change it in any Truworths store within 7 days in good condition. Because the watch belt was not comfortable I exchange the watch the following day in morning in Truworths Wonder park .Within 3 days the watch stop working. I return the watch to the shop they said it was a battery, the change the battery it was still not working, I return the watch back to the shop in January 2019 for the third time and I told them I don't want the watch anymore because they watch was faulty from the beginning and the watch is still under warranty. This Monday (15/04/2019) Truworths supervisor called me she said the watch is the store she said they won't change or refund me because the watch must be booked three times. Please assist
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
At Truworths we aim to provide high quality fashionable merchandise that meets and exceeds the high standards that we set.
Whilst the necessary measures are taken to ensure that all merchandise meets this standard, we have a procedure in place whereby merchandise which presents with a potential quality issue may be returned within a six months period from the date of purchase, provided that valid proof of purchase is presented.
We regret the manner in which you felt your query was initially attended to, however can confirm that the respective Area Manager has been in contact with you to apologise for the service you have received and we are pleased to confirm that this matter has been resolved.
Should you have any further query please contact us directly on *** or via email ***
Hope to see you soon.
Fashionably yours,
At Truworths we aim to provide high quality fashionable merchandise that meets and exceeds the high standards that we set.
Whilst the necessary measures are taken to ensure that all merchandise meets this standard, we have a procedure in place whereby merchandise which presents with a potential quality issue may be returned within a six months period from the date of purchase, provided that valid proof of purchase is presented.
We regret the manner in which you felt your query was initially attended to, however can confirm that the respective Area Manager has been in contact with you to apologise for the service you have received and we are pleased to confirm that this matter has been resolved.
Should you have any further query please contact us directly on *** or via email ***
Hope to see you soon.
Fashionably yours,