1 reviews | Active since Nov 2016
Truworths treated me as a common ********/*****.
On the 24 September my husband wrote a letter allowing me to purchase on his account . At the Canal Walk store as only manager (no one senior )Corgio Hernies, refuses to authorise the purchase( two items to the value of R800). According to him,my husband's signature on the card and the letter did not match. They were similar but not exact. According to him it's their policy that it must be exact. No one in the world sign's exactly the same. He bluntly refused to assist me or even call my husband on the numbers that they have on their system to confirm this.
It seems like Truworths staff was send on a Forensic course specializing in signature comparisons.
I was never ever embarrassed like this. No customer service at all. So sad.
This is not the first bad experience we have of this store. A few months ago, they had an issue with his ID, now it's his signature, what's next???
Thank you for informing us of your recent experience and affording us the opportunity to respond.
At Truworths we strive to offer our customers service that consistently meets and exceeds our high standard of excellence. We therefore apologize for the inconvenience you experienced when attempting to shop at one of our stores.
The service described in your post is not in accordance with these standards and for this reason, we escalated this to the relevant Store Manager to investigate and address.
We confirm that she will be in contact with you soon, in order to apologise for the incident and to address your concerns raised.
We trust that this matter will be acceptably resolved shortly, and thank you for letting us know of experience, as it is through feedback from our customers that we are able to identify areas of concern.
Please feel free to contact us on *** or via email on *** should you have any further queries, comments or suggestions and we will gladly assist.
Yours in service,
Truworths Online Team
Thank you for informing us of your recent experience and affording us the opportunity to respond.
At Truworths we strive to offer our customers service that consistently meets and exceeds our high standard of excellence. We therefore apologize for the inconvenience you experienced when attempting to shop at one of our stores.
The service described in your post is not in accordance with these standards and for this reason, we escalated this to the relevant Store Manager to investigate and address.
We confirm that she will be in contact with you soon, in order to apologise for the incident and to address your concerns raised.
We trust that this matter will be acceptably resolved shortly, and thank you for letting us know of experience, as it is through feedback from our customers that we are able to identify areas of concern.
Please feel free to contact us on *** or via email on *** should you have any further queries, comments or suggestions and we will gladly assist.
Yours in service,
Truworths Online Team