Truworths the Grove Mall (Store Cash Float)

am one of your customers at Truworths and I am writing an email because I want to address an issue or rather complain about the service I received.

I bought an item online for R299 but was not happy with it so I decided to return it at the store (The Grove Mall Pretoria East) for a refund, I was sent back without assistance because apparently they did not have cash in all the tills to give me a refund.

This is happening to me again for the second time, I am not happy because i expect to get the service I was promised based on your store policy on customer service measures for returns and refunds. There is no condition stating that I will only receive my refund when there is enough cash in the store, what happens if there are no customers using cash as a payment method for 3 or 2 days in a sequence, how many times will I be sent back without being assisted?

I expect to have a smooth and hassle free shopping experience as promised, I'm certain it is not only me with a complaint regarding this.

There should be enough cash float at your stores to assist customers with cash refunds because it's a big inconvenience for us to me sent back and forth.

I will appreciate it if the store can contact me when they have an amount of R299.00 for my refund.

My contact number is ‪***‬ or ‪***‬