Truworths terrible service

I helped a colleague who is having issues with Truworths regarding her account payments. Her installment is R130 per month and most months she pays R200. We had to email proof that she paid through to them. Lilitha who we spoke to first was rude, agressive and threatened her with some investigation. If this is the way Truworths treats their customers who pay more per month than they should then maybe they should have a look at their policies or train their staff to treat customers with respect.