NN
Nomsa N
1 reviews | Active since Mar 2015
13 Oct 2015, 13:00
TRUWORTHS SUCKS!!!
I skipped payment with 1month and paid after monthend, I promised to pay them on Saturday 26 & only paid 29 due to long weekend. to my surprise, they have listed me on credit bureau for R60.00 monthly payment. They suck big time, Its not like I skipped 3months without payment and they tell me they will only update my payments end of October but I paid them. I will never use their store in future...ntllllllllllllllllllllll their customer service team leader Pamela also sucks. They must take her to lessons to learn English or any African languages,
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Truworths's replyOfficial
15 Oct 2015, 13:37Hello Hhlathikazi,
Thank you for your post and allowing us the opportunity to clarify your concerns.
We acknowledge your frustration in this regard and wish to apologize for the manner in which your call was handled by our Call Centre Consultant. We can assure you that this matter will be brought to the attention of the relevant manager.
We have investigated your concerns raised and established that your Truworths account fell into arrears after no payments were received by the due dates for August and September 2015. Following your payment received 29 September we can verify that your account is currently up to date with payment and an instruction was systematically sent to all credit bureaus to update the status of your payment profile.
As a credit granting company we are required to submit factual information on the manner in which your account is being handled to all credit bureau on a monthly basis. This information remains on record for a period of twenty four months from the date that your account was in arrears.
We trust that we were able to adequately attend to your query and hope to see you in our stores again soon.
Best regards,
Lynn
Thank you for your post and allowing us the opportunity to clarify your concerns.
We acknowledge your frustration in this regard and wish to apologize for the manner in which your call was handled by our Call Centre Consultant. We can assure you that this matter will be brought to the attention of the relevant manager.
We have investigated your concerns raised and established that your Truworths account fell into arrears after no payments were received by the due dates for August and September 2015. Following your payment received 29 September we can verify that your account is currently up to date with payment and an instruction was systematically sent to all credit bureaus to update the status of your payment profile.
As a credit granting company we are required to submit factual information on the manner in which your account is being handled to all credit bureau on a monthly basis. This information remains on record for a period of twenty four months from the date that your account was in arrears.
We trust that we were able to adequately attend to your query and hope to see you in our stores again soon.
Best regards,
Lynn
Truworths's reply15 Oct 2015, 13:37
Official
Hello Hhlathikazi,
Thank you for your post and allowing us the opportunity to clarify your concerns.
We acknowledge your frustration in this regard and wish to apologize for the manner in which your call was handled by our Call Centre Consultant. We can assure you that this matter will be brought to the attention of the relevant manager.
We have investigated your concerns raised and established that your Truworths account fell into arrears after no payments were received by the due dates for August and September 2015. Following your payment received 29 September we can verify that your account is currently up to date with payment and an instruction was systematically sent to all credit bureaus to update the status of your payment profile.
As a credit granting company we are required to submit factual information on the manner in which your account is being handled to all credit bureau on a monthly basis. This information remains on record for a period of twenty four months from the date that your account was in arrears.
We trust that we were able to adequately attend to your query and hope to see you in our stores again soon.
Best regards,
Lynn
Thank you for your post and allowing us the opportunity to clarify your concerns.
We acknowledge your frustration in this regard and wish to apologize for the manner in which your call was handled by our Call Centre Consultant. We can assure you that this matter will be brought to the attention of the relevant manager.
We have investigated your concerns raised and established that your Truworths account fell into arrears after no payments were received by the due dates for August and September 2015. Following your payment received 29 September we can verify that your account is currently up to date with payment and an instruction was systematically sent to all credit bureaus to update the status of your payment profile.
As a credit granting company we are required to submit factual information on the manner in which your account is being handled to all credit bureau on a monthly basis. This information remains on record for a period of twenty four months from the date that your account was in arrears.
We trust that we were able to adequately attend to your query and hope to see you in our stores again soon.
Best regards,
Lynn