1 reviews | Active since Sept 2017
Truworths store staff they give bad service
I bought a watch on the 9 September 2017 as a Present for someone his birthday was on Monday 11 September, he only wear that watch a week later saying he was waiting for a special day only to be disappointed by the watch the belt was loose and he stays in Pretoria only comes on weekends, He gave me the watch when he returned on 23 September 2017,next day Sunday 24 September 2017 I go back to Springs truworths where I bought the watch, they told me the consultant will be back on Tuesday I should live the watch and come back on Tuesday, they called the store manager at Identity she confirmed that I should wait for the consultant, I used my petrol and time only not to be assisted,truworths should close their door's if they only work with 1 consultant
Thank you for your post and allowing us the opportunity to respond.
At Truworths, we strive to provide customers with merchandise that conforms to our international quality standards. We were thus concerned to hear of your disappointment with the quality of the watch you purchased from us.
We escalated your concerns to the respective Management to attend to, and confirm that the watch was subsequently assessed in store.
The strap referred to in your post does not form part of the mechanism of the watch and therefore it is unfortunately not covered under the guarantee.
We trust that this matter has been adequately addressed, and that you would be able to accept our stance with regards to it.
Kind regards,
Truworths Online Team
Thank you for your post and allowing us the opportunity to respond.
At Truworths, we strive to provide customers with merchandise that conforms to our international quality standards. We were thus concerned to hear of your disappointment with the quality of the watch you purchased from us.
We escalated your concerns to the respective Management to attend to, and confirm that the watch was subsequently assessed in store.
The strap referred to in your post does not form part of the mechanism of the watch and therefore it is unfortunately not covered under the guarantee.
We trust that this matter has been adequately addressed, and that you would be able to accept our stance with regards to it.
Kind regards,
Truworths Online Team