SC
Saloshini C

1 reviews | Active since Sept 2009

30 Jan 2015, 08:48

Truworths *****ing my Money

On the 25 Jan 2015, I paid my truworths account at Sandton city R1500, my husband also paid my account R750. Truworths then debited my account on the 27th Jan 28th Jan and also my husbands account. I then called them on the 29th and was told there was a problem it was being sorted the money would be put back into my account within 48 hours. Which was all lies as on the 29th they deducted again from my account and also R750 again from my husbands account. Then I called was told I need to send bank statements for them to investigate. Why should inconvieniece myself when they are *****ing money from me. I sent the banks statements and now waiting. Hopefully they will take this serious and do their job. <br> The person I sent it to's email address is [Email Removed] I want the R3000 you owe me back in my account and the R1500 you owe my husband back in his account stop *****ing our money and making it seem like it's not a big deal. Sort you systems out and give me some proper honest service don't lie that all is sorted then I find out it's still doing the same thing and have to call you back again. Absolutely disgusted with truworths service.

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Replies (1)
Truworths
Truworths's reply02 Feb 2015, 16:33
Official
Hello salosh,

Thank you for your post and affording us the opportunity to respond.

We have investigated this matter as a matter of urgency and have established that your bank account was indeed erroneously debited on the respective dates.

Standard Bank has confirmed that the error occurred on their side. We were informed that all duplications and triplications will be reversed over the next couple of days and in some cases the reversals have already taken place. A message has been placed on all social networks to advise customers of this unfortunate error.

We sincerely apologise for any inconvenience this may have caused you and we encourage you to contact us on *** or e-mail *** if you have any further queries or concerns.

Kind regards,
Chevola