Truworths staff make death threats to kids

@Truworths Mall@Reds Centurion. Yesterday afternoon at around 5pm, my husband and my 3 kid went to exchange a pair of sandals my husband had bought at the Centurion Mall branch which was the incorrect size. He had used a voucher which expired on the day of purchase. Centurion branch had been helpful to assist in finding a store that had the item in the correct size but he could only get to the store yesterday. The drama that unfolded begs belief! After informing the lady that he wanted to EXCHANGE the sandals for the correct size, and indicating on his Centurion Mall branch slip that a voucher was used, the lady proceeds to refund the item. When he questions that, she responds that this is the process. She then says that the voucher is expired so she cant exchange the sandals and if he wants it, he must pay now the full price. After a hot exchange of words, the manager proving equally ***********, he requests that they return the sandals he arrived with and he will take it to another store. To which both ladies respond that it is now on their store stock and he must pay the full price if he wants it back. Of course, this blatant lack of customer service and abuse of authority has no bounds, they proceed to call Mall@Reds security and they lock my husband and now terrified kids in the store. Philemon arrives on the scene and insists that the police must be called because obviously my husband is trying to ***** the sandals , according to the ladies of Truworths. Realising that this is not going to end well, my husband takes a deep breath , calms down and says to the ladies , keep the sandals and have a good day and a safe trip home, he was upset at what happened, not at them as individuals. The next words is what I demand a full investigation and a expulsion of such filth from your stores.

The manager says "I hope you and your kids get in the car, have an accident. I hope the car rolls and bursts into fire and you'll burn and die" (Verbatium).

What the hell is wrong with that piece of absolute garbage??? I should say that I want her fired, her and her little croonies for the abuse of authority, authority bestowed by Truworths and the brand it represents. I should, but I take cognisance that they have families that will needlessly suffer from their lack of thought process, spew of word garbage and obvious lack of work ethics. The trauma caused to my kids is insurmountable- as they drove home, they were in full panic that they would die!!!! Which adult with half a brain cell does this? This type of bullying is actively discouraged in schools yet we have to allow this in the stores because some manager doesn't practise customer service? Mall@Reds management needs to also discipline AND educate Philemon the security guard on the scene. I always found your brand to be on a superior level of customer service and ethical work behaviour but this, this is a brand-destroying incident. As per your business policy, I would like a response in 7 days . And please, I don't want an apology from the staff (they're not really sorry). I don't want to speak to the area manager. I want to speak to someone who can make AND enforce DECISIONS. A regional manager or someone higher who is going to transfer those people out of that branch to one where people don't mind their kids being threatened or traumatised- and definitely out of those positions where they deal with customers- NEWSFLASH- they are incapable of doing so. I demand that those ladies and their friend, Philemon the security guard to be fully disciplined, and I want to know exactly what will be done and when it is done- no excuses, no half-hearted apologies, no promises of "we will do better next time" - we all know that those type of arrogant bullies will not do better.

And if you cant respond or even make contact with me to confirm you have received this complaint and are working on it, then let the jury of social media decide your fate as a brand.