1 reviews | Active since Oct 2016
Truworths South Africa accused me of being a *****
<p>I bought a shirt at Truworths Mall@Reds and it had a tear on the underarm. When I brought it back they said the three and the shirt details do not conform. And the shirt is from 2011 stock so they accuse me of buying a shirt in 2011 and try to return it after 5 years. What an insult. The manager and area manager accused me of trying to ***** r270. Now I have left the shirt in the shop and the said head office said I can go to hell I am a *****. Is this how you treat your customers? I am sooo disappointed. I have a Truworths account that is 7 years old. What kind of ******* is this. The manager at the shop a Josephine Mojeng is very unprofessional. The area manager a Charmaine is even worse. Please people be careful when you deal with Truworths. To make matters even worse they don't have cctv. The cctv footage could have just solved this. </p>
Thank you for your post and allowing us the opportunity to respond.
We acknowledge receipt of your complaint via our Call Centre on 04 October 2016.
We can confirm that your query was escalated to the Regional Manager of the store who has conducted an investigation and was able to successfully resolve this matter.
Kind regards,
Truworths Online Team
Thank you for your post and allowing us the opportunity to respond.
We acknowledge receipt of your complaint via our Call Centre on 04 October 2016.
We can confirm that your query was escalated to the Regional Manager of the store who has conducted an investigation and was able to successfully resolve this matter.
Kind regards,
Truworths Online Team
