RO
Riandie O
1 reviews | Active since Dec 2015
03 Dec 2015, 16:06
Truworths sms
Good Day,<br> <br> I have a problem with Truworths that are sms me every day and calling me about an outstanding amount on an account for Ms Mabaso. As i have told them that the account does not belong to me and that the number they are phoning is not for Ms Mabaso. As i phone the customer care centre and explain it to them they keep on dropping the phone in my ear. Please help me with this matter .<br> <br> Kind regards.
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Truworths's replyOfficial
08 Dec 2015, 07:18Hello riandie12345,
Thank you for your post and allowing us the opportunity to respond.
We acknowledge your frustration regarding the erroneous communication you received intended for one of our account holders. We have investigated this matter and could not locate your cellphone number on our database.
We apologize for any inconvenience caused as a result of this matter.
Yours sincerely,
Lynn
Thank you for your post and allowing us the opportunity to respond.
We acknowledge your frustration regarding the erroneous communication you received intended for one of our account holders. We have investigated this matter and could not locate your cellphone number on our database.
We apologize for any inconvenience caused as a result of this matter.
Yours sincerely,
Lynn
Truworths's reply08 Dec 2015, 07:18
Official
Hello riandie12345,
Thank you for your post and allowing us the opportunity to respond.
We acknowledge your frustration regarding the erroneous communication you received intended for one of our account holders. We have investigated this matter and could not locate your cellphone number on our database.
We apologize for any inconvenience caused as a result of this matter.
Yours sincerely,
Lynn
Thank you for your post and allowing us the opportunity to respond.
We acknowledge your frustration regarding the erroneous communication you received intended for one of our account holders. We have investigated this matter and could not locate your cellphone number on our database.
We apologize for any inconvenience caused as a result of this matter.
Yours sincerely,
Lynn