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nick.naidoo nick.naidoo

1 reviews | Active since Nov 2016

20 Nov 2016, 09:56

Truworths should be called Lieworths , Terms and conditions means B*llsh*t if the staff do not know it

<p>i went into Truworth Gateway to purchase a pair off adidas sneakers ,they did have my size so i went to the cashier,who i asked to check for me which has my size,he looked dumbfound like i was speakin another language , so he searches on the screen and say that pavillon has 1 but expected me too drive all the way there,didnt ask me where is the closet store to me or give the option of the fashion delivery option,then his acting manager Sizwe comes through,says that i mus r40 and the item will be deilvered to my nearest store Phoenix plaza in 5 working day,r40 was credited to the account on the 06/11/2016,so i asked him again when will i receive my sneakers he say latest by 12/11.i went into the store on 14/11 its my brother in law bday ,only to find out that shoe was not delivered it was a present for him,so call the customer care speak to Sharifeka jacobs sayin she will lodge a compliant and someone will contact me in 24/48hr from the 14th,i went into store on 17th still shoe didnt arrive. what is really sad is that if you miss your installment truworth will send you a sms or call u the next day ,but when purchase a item and it state 56 working days it should be only 5 working days. I WANT SOMEONE SENIOR IN CUSTOMER SERVICE DEPARTMENT TO PLEASE CONTACT ME ASAP.</p>

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Replies (1)
Truworths
Truworths's reply29 Nov 2016, 16:37
Official

Thank you for bringing your experience to our attention and allowing us to provide you with feedback. The fashion delivery service described in your post is no more acceptable to us than it is to you and we sincerely apologize in this regard.

We can confirm that your order was received and processed on 07 November 2016. We have however ascertained that the item ordered was not timeously processed by the couriers. This resulted in the delay in the delivery of your order. We have addressed this matter with the management team of the relevant courier company to ensure that this remains an isolated incident.

We regret that we were unable to reach you on the contact number provided and confirm that your order has subsequently been delivered and was collected by you.

We once again sincerely apologize for the frustration and disappointment that this has caused you.

We value your patronage and feedback.

Yours sincerely,

Truworths Online Team