Truworths shocking service/accounts

I have received a couple of calls regarding/warning me to make a payment. However every time I speak to someone it has become more frustration. I told them that I have not received any mail or statements. I then was finally emailed a statement. I then emailed them back asking for the banking details. Every time I get a different story and telling me they cant give it to me, its from a different department. I have asked that department tocontact me or send me the payment details which I still have not received. Then I was told I need to go to the store with my ID and make the payment. The only reason I have agreed in the end to sign up with Trustworthy is that I can make payments online and not having to go into the store once a month to make payments. I would not have signed up if I was warned by other uses the terrible service you have to offer. This issue has been going on way to long. I was told if I have an FNB account I can make the payment, which I found very frustrating as I Do not have the correct details. They now tell me I have to wait 6 weeks for a card. I do not want a card. I do not want to shop with you. I just want to pay my account and get done with Truworths.