Truworths sharing private information with outsiders against the POPIA act

Item: Truworths
Rating: 2
Author: Ursula O'Neill

How dare you contact and share my private information and sending my Truworths statements to people, this is against the POPIA law.

I tried numerous times to contact you in order to set up a debit order due to me travelling as I do not always have access to banking.

I am extremely unhappy about this and will be reporting this matter. Further, I time for me to close my account with Truworths as all trust is broken.

Helpful (0)

Replies (1)

Truworths's replyOfficial

27 Feb 2023, 17:56

Dear Ursula,

Thank you for bringing this to our attention. We are sorry that you’ve had this experience.

We always aim to improve our service offering and appreciate the feedback. We have arranged for management to get in contact with you, in order to resolve.

Regards

Truworths Customer Service

Truworths's reply27 Feb 2023, 17:56

Official

Dear Ursula,

Thank you for bringing this to our attention. We are sorry that you’ve had this experience.

We always aim to improve our service offering and appreciate the feedback. We have arranged for management to get in contact with you, in order to resolve.

Regards

Truworths Customer Service