Truworths service issue for account holders

I am extremely disappointed with the level of service I received from Truworths.

Yesterday at around 08:30 am, 16 Apr 2026, I received a call regarding a late instalment. I explained my situation to the consultant, mentioning that I have recently moved and have been dealing with a lot of logistics. The consultant then sent me an SMS with a payment link, and I made the payment immediately.

Despite this, I continued to receive multiple SMS messages and several missed calls shortly after. I also received a confirmation SMS confirming that my payment had been successfully received.

What made the situation worse was that less than 10 minutes after making the payment, I received another call from a different agent. This agent was extremely rude, raised their voice, and accused me of lying and not wanting to pay my debt. I was not given a chance to speak or explain that payment had already been made. The tone was aggressive, disrespectful, and completely unprofessional.

Being contacted repeatedly even after payment confirmation, and then being treated in such a manner, is unacceptable. This felt like harassment and a complete lack of respect for customers.

I expect this matter to be taken seriously. The call recordings should be reviewed, and appropriate action should be taken against the agent involved. No customer should be treated this way.

I would appreciate feedback on how this will be addressed.