TRUWORTHS SERVICE IS THE PITS

Item: Truworths
Rating: 1
Author: Carmen N

I opened an account at Truworths and not even two months later someone **********ly purchased almost R4000.00 at Maponya Mall . I have not been able to use my account since December 2021 . Everytime I call them I get sent from pillar to post or I get told to wait for the investigation process . At first the process was supposed to be 2-3 weeks -store advised . It’s been two months !

I was told to wait till the 28th of February today so I am just going to see .

This is an inconvenience to an innocent customer and the lack of concern and diligence is appalling.

The fact that our accounts are *****ently accessed at Truworths shouldn’t be a surprise because they are sooooo laid back!

Helpful (0)

Replies (2)

Truworths's replyOfficial

28 Feb 2022, 14:42

Hi Carmen,

Thank you for your post.

We're concerned to hear about your overall experience. We have escalated your concerns raised to the department to investigate.

Kindly note we tried reaching you on your cellphone today but were unsuccessful in our attempts.

Let us know a convenient time we can get in touch with you?

Please accept our sincere apologies for any inconvenience caused.

Kind regards,

Truworths Online Team

Truworths's reply28 Feb 2022, 14:42

Official

Hi Carmen,

Let us know a convenient time we can get in touch with you?

Please accept our sincere apologies for any inconvenience caused.

Kind regards,

Truworths Online Team

Carmen N's updateReviewer Update

02 Mar 2022, 13:26

I tried contacting Carla for a follow but till today no response . Once again I must WAIT . I am out at a disadvantage because of someone else dishonest ways and because of Truworths very slow slow slow assistance ….if that’s what we will call this kind of service

Carmen N's update02 Mar 2022, 13:26

Reviewer Update