Item: Truworths
Rating: 1
Author: Nita J

NJ

Nita J's updateReviewer Update

05 Sept 2017, 10:06

Truworths called me to apologise and make excuses for their inferior quality but apparently if I use my wallet every day I should expect this to happen. Surely if you are paying this much for an item it should be of good quality and also do they expect me to buy a wallet and use it once every month????????? Your customer service is as bad as the quality of your products. This wallet has come apart completely and all you can say is that I must expect this because I use my wallet on a daily basis. Your service is shocking

NJ

Nita J's update05 Sept 2017, 10:06

Reviewer Update

Truworths called me to apologise and make excuses for their inferior quality but apparently if I use my wallet every day I should expect this to happen. Surely if you are paying this much for an item it should be of good quality and also do they expect me to buy a wallet and use it once every month????????? Your customer service is as bad as the quality of your products. This wallet has come apart completely and all you can say is that I must expect this because I use my wallet on a daily basis. Your service is shocking

Truworths's replyOfficial

05 Sept 2017, 14:27

Thank you for your post and allowing us the opportunity to respond.

At Truworths, we aim to always provide our customers with quality merchandise of international standards. We acknowledge that quality inconsistencies may at times occur. In these instances our Returns Policy allows for defective merchandise to be returned within six months from the date of purchase provided that all the criteria of this policy are met.

We can verify that one of our consultants has made contact with you in this regard.

Should you have any further concerns or suggestions, please do not hesitate to contact us on *** or via email on *** .

Kind regards,

Truworths Online Team

Truworths's reply05 Sept 2017, 14:27

Official

Thank you for your post and allowing us the opportunity to respond.

At Truworths, we aim to always provide our customers with quality merchandise of international standards. We acknowledge that quality inconsistencies may at times occur. In these instances our Returns Policy allows for defective merchandise to be returned within six months from the date of purchase provided that all the criteria of this policy are met.

We can verify that one of our consultants has made contact with you in this regard.

Should you have any further concerns or suggestions, please do not hesitate to contact us on *** or via email on *** .

Kind regards,

Truworths Online Team

NJ

Nita J's updateReviewer Update

05 Sept 2017, 14:43

I have no response as you have basically said if it breaks and is Truworths fault it doesn't matter as long as it is out of the 6 months and this is only the 8th month at that. When did Truworths even decide to inspect the item to determine workmanship. All I was told was that I should expect it to break if I use my wallet daily. At the end of the day I will ensure I let as many people as possible know what kind of product and service you provide. And I know I will never ever shop at Truworths again because I did not expect any kind of replacement but I did expect you to show respect in terms of actually checking the quality of the wallet.

NJ

Nita J's update05 Sept 2017, 14:43

Reviewer Update

I have no response as you have basically said if it breaks and is Truworths fault it doesn't matter as long as it is out of the 6 months and this is only the 8th month at that. When did Truworths even decide to inspect the item to determine workmanship. All I was told was that I should expect it to break if I use my wallet daily. At the end of the day I will ensure I let as many people as possible know what kind of product and service you provide. And I know I will never ever shop at Truworths again because I did not expect any kind of replacement but I did expect you to show respect in terms of actually checking the quality of the wallet.

Truworths sells Poor quality goods