1 reviews | Active since Nov 2013
Truworths selling second hand clothes
Went to Forest Hill and wanted to buy a dress. It had lipstick and the manager Ellon told me that they will need to wash it and i can come back and buy it. So my question is " is that ethical business practice that you will re-wash clothes and sell them as new???". He then, with his floor 777 tattooed guy send me on a wild goose chase telling me that i can find the dress there. Drive all the way to Centurion Mall and there was no dress. So i wasted my petrol driving to place not to get the dress. Thanks found a beautiful dress with friendly staff service at YDE. Never going back to you again!!!
Thank you for your post and the opportunity to respond.
At Truworths we strive to offer our customers service that consistently meets and exceed our standards of excellence. We were concerned to read of your experience, as it is most definitely not our policy to wash and resell garments.
Upon receipt of you post, we deemed it necessary to refer this matter to management at the store in question. We believe that you have been contacted to address your concerns raised. We wish to apologise to you for the manner in which you felt this matter was attended to at the relevant store, and for any inconvenience and frustration caused as a result of it.
Further to this, we confirm that this matter will be addressed with those concerned, in order to ensure that it remains an isolated incident.
Should you have any further queries or concerns, do not hesitate to contact us directly on *** or send an e-mail to *** and we will gladly assist you.
Kind regards,
Truworths Online Team
Thank you for your post and the opportunity to respond.
At Truworths we strive to offer our customers service that consistently meets and exceed our standards of excellence. We were concerned to read of your experience, as it is most definitely not our policy to wash and resell garments.
Upon receipt of you post, we deemed it necessary to refer this matter to management at the store in question. We believe that you have been contacted to address your concerns raised. We wish to apologise to you for the manner in which you felt this matter was attended to at the relevant store, and for any inconvenience and frustration caused as a result of it.
Further to this, we confirm that this matter will be addressed with those concerned, in order to ensure that it remains an isolated incident.
Should you have any further queries or concerns, do not hesitate to contact us directly on *** or send an e-mail to *** and we will gladly assist you.
Kind regards,
Truworths Online Team