Truworths Sell Non-Quality Clothing!

I am Bruno E ***ora , a Retired Quality Control Insurance Inspector (QCII) Who worked as a Consultant for several industries that included the Clothing industries My wife bought a Jean's for R799.00 and a pair of shoes for R650.00 during the month of March as birthday present for me on her Truworthy account. I noticed a small tear on the left leg of the pants of which I informed my wife to report to Truworths. The right foot boot's hill is loose where the hill of the sole has been glued to the upper shoe. Both items has been taken to the shop for refunding or replacing. To my disappointment I was informed by Kele the admin manager, who refused to give me her surname,that the said items needs to go to their head office for quality check!! I expressed my disappointment in their way of doing by questioning their quality procedure. As far as I know no item in any shop should be placed to be sold before it went through quality check. Truworths Secunda do the opposite by sending the items only after the customer complained. This is **************** and if any industry does same than it mean that customers in South Africa is been taken for a ride all the time. It is so that I used the items since the day it was bought. Today the items has been paid up the money in Truworths account and we sit with poor quality items after which i had to really made a scene for Kele to take the items from me to be sent to their head office I wont be surprised if these items are laying in their shop stores. Kele is an *********** Admin Manager who challenged me into an argument. Of which i would suggest that their HR should consider her position in Truworths. I was threatened to be kicked out of their stores by their security. She insulted me by spelling my name incorrectly after my wife gave the Truworths card where my name is correctly spelled. Kele compared me with her husband . Based on that i was shown disrespect. No where in Truworths Secunda is there notice boards to inform customers that when they bring defected items back,that it will undergo a quality check before replacement or refunds Kele had to look for such after I insisted to see such, she came back to tell me that she cant find such notice This is proof that Truworths just employ people any how. The gentleman at the head office follow same as Kele, because he himself didn't know what to do with my claims. I would like Truworths to: 1). Refund or replace the substandard items that was sold to us . 2) Review their Quality Policy procedure. 3) Review their staff engagement policy