NE
Nabeela E
1 reviews | Active since Apr 2019
21 Feb 2023, 08:50
Truworths ********
Truworths you guys have absolutely pathetic services. You guys keep sending me sms’s saying that I am in arrears when my account is uptodate as I have a debit order running every month.(HOW CAN I BE IN ARREAS) Your ******** consultants keep phoning me to tell me my account is in arrears after explaining the situation multiple times AND PROVIDING PROOF OF MY BANK STATEMENT , I even went to the branch - still useless. But you guys are quick to phone me for credit increase. I WANT THIS RESOLVED OR I WILL BE REPORTING YOU GUYS!! Damn ********!
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Truworths's replyOfficial
28 Feb 2023, 12:01Dear Nabeela,,
Thank you for bringing this to our attention. We are sorry that you’ve had this experience.
We always aim to improve our service offering and appreciate the feedback. We wish to confirm that have re-adjusted our account and no further collection calls and Sms's should generate. Your debit order was cancelled and kindly confirm if we should activate your debit order.
We apologise for the frustration this may have caused.
Regards,
Tania
Truworths Customer Service
Thank you for bringing this to our attention. We are sorry that you’ve had this experience.
We always aim to improve our service offering and appreciate the feedback. We wish to confirm that have re-adjusted our account and no further collection calls and Sms's should generate. Your debit order was cancelled and kindly confirm if we should activate your debit order.
We apologise for the frustration this may have caused.
Regards,
Tania
Truworths Customer Service
Truworths's reply28 Feb 2023, 12:01
Official
Dear Nabeela,,
Thank you for bringing this to our attention. We are sorry that you’ve had this experience.
We always aim to improve our service offering and appreciate the feedback. We wish to confirm that have re-adjusted our account and no further collection calls and Sms's should generate. Your debit order was cancelled and kindly confirm if we should activate your debit order.
We apologise for the frustration this may have caused.
Regards,
Tania
Truworths Customer Service
Thank you for bringing this to our attention. We are sorry that you’ve had this experience.
We always aim to improve our service offering and appreciate the feedback. We wish to confirm that have re-adjusted our account and no further collection calls and Sms's should generate. Your debit order was cancelled and kindly confirm if we should activate your debit order.
We apologise for the frustration this may have caused.
Regards,
Tania
Truworths Customer Service