1 reviews | Active since Mar 2013
Truworths ****ing me!
<p>I had asked for four fashion delivery, paid the special price for three of them. One was a size 40 instead of 34, the other came back 12 days later beyond the within 10 working days stipulated , I asked for them to refund me my R40 because all this was not worth paying for, s36 was torn delivered within time but torn. One fashion delivery has never came it's close to two months now. to my knowledge it was charged on my account but I have never received the item. Went to the branch at Cradlestone Mall countless times , it fruitless.</p>
We sincerely apologize for the service you received regarding your Fashion Delivery orders and agree that it is unacceptable and certainly not the norm.
Following our telephonic conversation, we confirm that your concerns were brought to the attention of the relevant management of our stores and Fashion Delivery department.
We can verify that we have successfully placed a new order for you and will have the item delivered to your address of choice today.
We hope that the attention afforded to your query has reassured you that we value you as our customer and we once again apologize for any frustration or inconvenience this has caused you.
Yours sincerely,
Truworths Online Team
We sincerely apologize for the service you received regarding your Fashion Delivery orders and agree that it is unacceptable and certainly not the norm.
Following our telephonic conversation, we confirm that your concerns were brought to the attention of the relevant management of our stores and Fashion Delivery department.
We can verify that we have successfully placed a new order for you and will have the item delivered to your address of choice today.
We hope that the attention afforded to your query has reassured you that we value you as our customer and we once again apologize for any frustration or inconvenience this has caused you.
Yours sincerely,
Truworths Online Team