Truworths *******

I bought a phone at Truworths last week a Nokia C10 and they said if I have issues I should bring the phone within 7 days and I went today, I told them the phone is slow doesn't work properly u can't even answer calls I want to change it, they say it's an entry phone u can't load your Facebook and normal tiktok and a lot of customers have been trying to bring bck the phone as they have the same issue, my question is "why keep something tht is causing issues for your customers they should hv told their provider not to bring this type of phone to their stores as customers are complaining" I saved for the whole year to buy a phone for my daughter and this is the **** that I got from the store.