1 reviews | Active since May 2011
Truworths Ripping Online Customers off
Placed an order for 3 items on the 6th July 2015...Received my order on the 8th...when I opened it 1 item was missing, 1 item was the incorrect size and only 1 item was correct But here's the kicker I was charged multiple delivery charges for each item even though I place just 1 order..so in total I paid R132 for delivery instead of the R44 I was charged whe I initially placed the order... I went into the Sandton City branch and the manager of the store told me they couldn't help me only head office could...They did phone head office for me who said because they got the stock from different stores hence delivery charges per item..which is a load of nonsense too me I ordered items in one online order not from multiple stores or on different orders, however truworths sources their items is not my issue because when I placed my order there was only one delivery charge in my shopping cart for 3 items...I did tweet and Facebook my issues and Truworths promised to call me but never did...such terrible service...I've now also discovered that I was charged for the item I never received both the price and delivery charge...I WILL NEVER USE THIS USELESS STORE AGAIN! You're worse than Edgar's
Thank you for informing us of your recent experience with our Fashion delivery service.
The service described in your post is not in line with the pleasant and effortless online experience we strive to offer our customers, and therefore we sincerely apologise.
We acknowledge receipt of your Face book and Twitter queries on 09 and 10 July 2015; however regret that our consultant was unable to get a hold of you during her attempts to call you on the number listed in your post. We confirm that a request was however processed by the consultant on 10 July to have the additional delivery fees reversed from your account.
Further to this, we confirm that the outstanding parcel, mentioned in your post, will be delivered to your confirmed address today.
Following our telephonic conversation, we confirm that you were informed of this and trust that we were able to adequately attend to your concerns.
We wish to thank you for informing us regarding this matter as it allows us the opportunity to improve on the services we offer.
Should you have any further comments or suggestions, please contact us on *** or via email on ***.
Fashionably yours,
Lynn
Thank you for informing us of your recent experience with our Fashion delivery service.
The service described in your post is not in line with the pleasant and effortless online experience we strive to offer our customers, and therefore we sincerely apologise.
We acknowledge receipt of your Face book and Twitter queries on 09 and 10 July 2015; however regret that our consultant was unable to get a hold of you during her attempts to call you on the number listed in your post. We confirm that a request was however processed by the consultant on 10 July to have the additional delivery fees reversed from your account.
Further to this, we confirm that the outstanding parcel, mentioned in your post, will be delivered to your confirmed address today.
Following our telephonic conversation, we confirm that you were informed of this and trust that we were able to adequately attend to your concerns.
We wish to thank you for informing us regarding this matter as it allows us the opportunity to improve on the services we offer.
Should you have any further comments or suggestions, please contact us on *** or via email on ***.
Fashionably yours,
Lynn