AB
Ayanda B
1 reviews | Active since Jun 2015
10 Oct 2019, 14:14
Truworths refusing to replace/refund me for damaged shoes within 7 days of purchase
I bought a pair of sneakers from Truworths in Zevenwacht Mal, Kuils River. Unfortunately, the sneakers started to deteriorate making them feel extremely uncomfortable around the heel because the inner soles is visible damaged. I returned the shoes to where I bought them with 7 days of purchase. Today, the store manger called me to say Truworths Quality Assurance division has declined to replace or refund my money because the damage is not on the out by inside!!! What kind of ******* is that??? that is really poor customer service. It's not that i wore the shoes for months, but seven days???????
Please think twice before you buy sneakers from these people.
Regards
Helpful (0)
Replies (2)0
Replies (2)
Truworths's replyOfficial
10 Oct 2019, 14:21We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's reply10 Oct 2019, 14:21
Official
We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's replyOfficial
21 Oct 2019, 11:26Thank you for your post.
Truworths aims to provide high-quality fashionable merchandise that meets and exceeds the high standards that we set. To ensure that we maintain this continuity, we have a team of technologists who focus on ensuring that garments are rigorously tested before and after being produced.
It is the odd exception where an item may fall short of this standard. In these instances our Returns Policy permits the exchange or refund on merchandise presenting a manufacturing fault; which are returned within six months from the date of purchase, provided that a valid proof of purchase is presented.
It is the odd exception where an item may fall short of this standard. In these instances our Returns Policy permits the exchange or refund on merchandise presenting a manufacturing fault; which are returned within six months from the date of purchase, provided that a valid proof of purchase is presented.
Following the conversation you had with the relevant Store Manager, we can confirm that arrangements have been made for your return to the store and are pleased to confirm that this matter has been resolved in the interim.
We encourage you to contact us directly on *** or via email on ***should you have any further comments or suggestions.
Kind regards,
Truworths Online Team
Truworths's reply21 Oct 2019, 11:26
Official
Thank you for your post.
Truworths aims to provide high-quality fashionable merchandise that meets and exceeds the high standards that we set. To ensure that we maintain this continuity, we have a team of technologists who focus on ensuring that garments are rigorously tested before and after being produced.
It is the odd exception where an item may fall short of this standard. In these instances our Returns Policy permits the exchange or refund on merchandise presenting a manufacturing fault; which are returned within six months from the date of purchase, provided that a valid proof of purchase is presented.
It is the odd exception where an item may fall short of this standard. In these instances our Returns Policy permits the exchange or refund on merchandise presenting a manufacturing fault; which are returned within six months from the date of purchase, provided that a valid proof of purchase is presented.
Following the conversation you had with the relevant Store Manager, we can confirm that arrangements have been made for your return to the store and are pleased to confirm that this matter has been resolved in the interim.
We encourage you to contact us directly on *** or via email on ***should you have any further comments or suggestions.
Kind regards,
Truworths Online Team