Truworths refusing to refund me and close the account

Truworths has debited my account with the amount of R580. 00 with out me giving them permission. I then went to their Festival mall branch in Kempton Park to pay off the balance and requested that they close the account. Instead of taking what was remaining they included the R580.00 they had debited from my account which led the balance to a negative amount of R580.00 the guy who was assisting me by the name of Yanga said the money will go back to my account within 24hrs and told me that they can't close the account at the store I must call head office which I did on Wednesday the 10th of April 2018 and the consultant who was assisting me by the name of Portia said they can't close my account because of the negative balance and that I must go back to the store for a cash refund which I did on the same day and got the Festival mall store manager named Linda I told her that I had lost my ID together with my driver's license but she said she can't assist me I need to bring a proof of Identification I then asked if temporary ID was fine since I'm still waiting for my new ID card she said I can bring it. Today I went to the same store in festival mall Kempton park with the temporary ID and the cashier went at the back to Linda and came back telling me that Linda says they can't help me they need an original ID I then requested that I speak to Linda myself and the cashier came back telling me that Linda says she's busy. I waited for 30 minutes until I decided to leave. Can truworths please refund me and close this account without any hustle.