1 reviews | Active since Aug 2018
Truworths refuses to close ********** account
Earlier this year, someone opened a ********** Truworths, Sportscene and Identity accounts using my name. I managed to close the Sportscene account but Truworths simply refuses to get back to me. I have since followed up to no avail - sent my affidavits and I said I could forward my letter from SAFPS if needs be - yet I've received no response.
What's worse is the ********** listing is still on my credit report.
Thank you for your post; we appreciate the opportunity to respond.
At Truworths, we view issues of ***** and irregular credit activity in a very serious light. Therefore when we were alerted of suspicions that the account had been **********ly opened in your name, we requested that you provide the necessary documentation so that we could conduct a thorough investigation.
We sincerely apologise for the lack of feedback with regards to this disputed account, and for any inconvenience caused as a result of it. We are however pleased to confirm that the investigation of this account has been concluded and successfully resolved based on your final affidavit received 02 October 2018. Further to this, we confirm that a clearance letter will be sent to you, and a full ITC clearance will also be done.
We trust that this response has adequately addressed your concerns, and should you have any further queries, please do not hesitate to contact us.
Kind regards,
Truworths Online Team
Thank you for your post; we appreciate the opportunity to respond.
At Truworths, we view issues of ***** and irregular credit activity in a very serious light. Therefore when we were alerted of suspicions that the account had been **********ly opened in your name, we requested that you provide the necessary documentation so that we could conduct a thorough investigation.
We sincerely apologise for the lack of feedback with regards to this disputed account, and for any inconvenience caused as a result of it. We are however pleased to confirm that the investigation of this account has been concluded and successfully resolved based on your final affidavit received 02 October 2018. Further to this, we confirm that a clearance letter will be sent to you, and a full ITC clearance will also be done.
We trust that this response has adequately addressed your concerns, and should you have any further queries, please do not hesitate to contact us.
Kind regards,
Truworths Online Team