lD
londeka D
1 reviews | Active since Aug 2013
20 Jul 2015, 11:21
Truworths refused to take my shoes after 3 days
Today being the 20th of July 2015, I returned shoes that I had bought on the 17th of July 2015. I only wore the shoes yesterday at church, they hurt so much so that I had to take them off and wear flat shoes as I could no longer walk in them. This influenced my decision to take the shoes back to Truworths as I could no longer wear them, the shoes are in good condition however The store manager Charlotte Kganyago told me I can't return them despite their 30 day return policy. The shoes are in good condition. How am I supposed to keep shoes that I'm never going to wear. I must say the customer relations etiquette shown by Charlotte Kganyago, at Truworths is despicable.
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Truworths's replyOfficial
23 Jul 2015, 11:19Hello Malondy,
At Truworths, we pride ourselves on offering international standards of merchandise and service excellence to our fashionable, quality-conscious customers.
In line with our Returns Policy, we will happily credit or exchange all incompatible merchandise, including gifts, provided they are returned with the tags still attached, the item has not been worn or used and valid proof of purchase is presented.
As mentioned in your post, the item had been worn and you were therefore, correctly informed that a return or exchange cannot be authorized.
We wish to advise that this policy is in place for your protection, as well as ours. It ensures that our customers are aware that we go to great lengths to guarantee that the product they buy off our shelves has never been worn, is in a perfect condition at all times and remains current . As a result, we deem it vital that it is adhered to at all times.
We regret that you are not happy with this decision however trust that you will be able to perceive and accept our stance with regard to this matter.
Should you have any further enquiries, please contact us on *** or via email on ***.
Kind regards,
Lynn
At Truworths, we pride ourselves on offering international standards of merchandise and service excellence to our fashionable, quality-conscious customers.
In line with our Returns Policy, we will happily credit or exchange all incompatible merchandise, including gifts, provided they are returned with the tags still attached, the item has not been worn or used and valid proof of purchase is presented.
As mentioned in your post, the item had been worn and you were therefore, correctly informed that a return or exchange cannot be authorized.
We wish to advise that this policy is in place for your protection, as well as ours. It ensures that our customers are aware that we go to great lengths to guarantee that the product they buy off our shelves has never been worn, is in a perfect condition at all times and remains current . As a result, we deem it vital that it is adhered to at all times.
We regret that you are not happy with this decision however trust that you will be able to perceive and accept our stance with regard to this matter.
Should you have any further enquiries, please contact us on *** or via email on ***.
Kind regards,
Lynn
Truworths's reply23 Jul 2015, 11:19
Official
Hello Malondy,
At Truworths, we pride ourselves on offering international standards of merchandise and service excellence to our fashionable, quality-conscious customers.
In line with our Returns Policy, we will happily credit or exchange all incompatible merchandise, including gifts, provided they are returned with the tags still attached, the item has not been worn or used and valid proof of purchase is presented.
As mentioned in your post, the item had been worn and you were therefore, correctly informed that a return or exchange cannot be authorized.
We wish to advise that this policy is in place for your protection, as well as ours. It ensures that our customers are aware that we go to great lengths to guarantee that the product they buy off our shelves has never been worn, is in a perfect condition at all times and remains current . As a result, we deem it vital that it is adhered to at all times.
We regret that you are not happy with this decision however trust that you will be able to perceive and accept our stance with regard to this matter.
Should you have any further enquiries, please contact us on *** or via email on ***.
Kind regards,
Lynn
At Truworths, we pride ourselves on offering international standards of merchandise and service excellence to our fashionable, quality-conscious customers.
In line with our Returns Policy, we will happily credit or exchange all incompatible merchandise, including gifts, provided they are returned with the tags still attached, the item has not been worn or used and valid proof of purchase is presented.
As mentioned in your post, the item had been worn and you were therefore, correctly informed that a return or exchange cannot be authorized.
We wish to advise that this policy is in place for your protection, as well as ours. It ensures that our customers are aware that we go to great lengths to guarantee that the product they buy off our shelves has never been worn, is in a perfect condition at all times and remains current . As a result, we deem it vital that it is adhered to at all times.
We regret that you are not happy with this decision however trust that you will be able to perceive and accept our stance with regard to this matter.
Should you have any further enquiries, please contact us on *** or via email on ***.
Kind regards,
Lynn