1 reviews | Active since Jan 2017
Truworths refuse to deal with *****
<p>I got a credit application enquiry under my ID number. I called their ***** department but they claim that they have not submitted anything. This was after their customer service confirmed that an application was done. After that they claimed that it could have been a capturing error but are refusing to put that in writing. I am now sitting with a reduced credit score because of their mishap or lack of due dilligence but their are not willing to assist.</p> <p> </p>
Thank you for your post and allowing us the opportunity to respond.
We acknowledge your frustration regarding your experience and immediately liaised with the relevant department in this regard.
We were informed that a thorough investigation was conducted and the application was declined on our system. Further to this, an instruction was submitted to all credit bureaus to remove the inquiry from your payment profile held with them.
Whilst we were unable to reach you on the contact number provided. We apologize for any inconvenience caused as a result of this matter.
Please feel free to contact us on *** should you have any further enquiries, comments or suggestions.
Yours in service,
Truworths Online Team
Thank you for your post and allowing us the opportunity to respond.
We acknowledge your frustration regarding your experience and immediately liaised with the relevant department in this regard.
We were informed that a thorough investigation was conducted and the application was declined on our system. Further to this, an instruction was submitted to all credit bureaus to remove the inquiry from your payment profile held with them.
Whilst we were unable to reach you on the contact number provided. We apologize for any inconvenience caused as a result of this matter.
Please feel free to contact us on *** should you have any further enquiries, comments or suggestions.
Yours in service,
Truworths Online Team