1 reviews | Active since Aug 2013
truworths reaping people off
I recently bought a dungaree at truworths and did not fit in store as it was late. So when I get home, the Jean did not fit well so a week later went for exchange. Went to to the till with the item I wanted to exchange with. The cashier Nicole told me she going to credit the amount back to my credit card, I said I was there to exchange not return. She said that's how is done and I have to come back after 48 hours for the other item i wanted, I asked her to show me their exchange policy,she failed to do so but insisted that's how it was done. I asked for her superior I waited 10minutes for RUSHAAN who also failed to show me the policy for exchange item and rudely told me that I must come back after 48 hours when my bank updated the credit and said it's not their fault that it takes 48hour it's the bank. I explained several times that I'm not returning I'm exchanging, they told me that's the only way. What happened to customers rights. One thing for sure I'm not ever going back there.
Thank you for your post and allowing us the opportunity to attend to your query.
We acknowledge your frustration regarding your recent experience at one of our stores.
In line with our returns policy, Truworths will allow a full refund in the original method of tender, provided all the other criteria of this policy has been met.
We understand that you wished to exchange the garment, however as part of our in store process, the store is required to credit the goods received and to process a new transaction on the replacement goods.
The store consultants followed the correct procedure in reversing the funds to your credit card as this was the method of purchase. This being said, the Area Manager who contacted you subsequent to your post, has said that your query could have been handled in a better manner on the day of your visit.
We trust that we were able to adequately attend to your concerns raised and hope that you will be able to perceive and understand our stance in this regard.
Kind regards,
Lynn
Thank you for your post and allowing us the opportunity to attend to your query.
We acknowledge your frustration regarding your recent experience at one of our stores.
In line with our returns policy, Truworths will allow a full refund in the original method of tender, provided all the other criteria of this policy has been met.
We understand that you wished to exchange the garment, however as part of our in store process, the store is required to credit the goods received and to process a new transaction on the replacement goods.
The store consultants followed the correct procedure in reversing the funds to your credit card as this was the method of purchase. This being said, the Area Manager who contacted you subsequent to your post, has said that your query could have been handled in a better manner on the day of your visit.
We trust that we were able to adequately attend to your concerns raised and hope that you will be able to perceive and understand our stance in this regard.
Kind regards,
Lynn