Truworths, pure bull****!

I AM VERY DISAPPOINTED IN THE TRUWORTHS GROUP AS A WHOLE, I PAY THEM MONTHLY AS THAT IS MY FIRST AND FOREMOST COMMITMENT, HOWEVER LAST MONTH I PAID THEM VIA MY CAPITEC APP AS PER NORMAL, A DAY LATER THEY WENT FORTH TO HAND ME OVER TO MBD? I HAVE SENT MULTIPLE PROOF OF PAYMENTS, WHICH THEIR *********** STAFF DON'T SEEM TO SEE ATTACHED TO MY EMAIL? THIS IS SO DISAPPOINTING AND NOT TO METION DISGUSTING, MY CREDIT SCORE US NEGATIVELY BEING IMPACTED DUE TO TRUWORTHS NOT HIRING PROPER STAFF!?