Truworths Punishes Customers Even When They Pay

Here’s a harsher, clearer, and more direct version:

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Truworths is operating like a ****. I made the necessary payment arrangements on my accounts and honoured every one of them. Yet when I recently checked my credit report, I was shocked to see that Truworths is marking my account as having “missed payments,” despite me paying exactly according to the agreed arrangement.

Their excuse? They now claim that because the account had existing arrears, all future payments — even those paid according to the arrangement — will still show as “missed payments.” This was **never** communicated to me when the arrangement was made.

To make matters worse, their consultant, Zandile, was extremely rude and openly told me that they “cannot be blamed” for not informing customers about this crucial detail.

This is dishonest, misleading, and shows a complete lack of transparency. Truworths is harming consumers through hidden rules and poor communication.