Truworths poor service to the customer

<p>On the 09th January 2017 i went to Truworths golden walk at germiston to Chang from my ****en surname to my marriage. I had all the documents the requested namely marriage certificate and my I'd card. Got into the store gave them to the "supervisor/controller" to fax to their head office, after the lady called the head office to confirm if they have received them of which they have confirmed that they were received ok i then let the store and continue with my shopping, after 30 minutes to an hours i called the head office myself to make sure that they have received my doc's, they lady i spoke to unfortunately I can't recall her name confirmed that they have received them and my account will be updated with my marriage surname after the 12th. So there i didn't do the follow ups until when I go to make a payment and see that no changed were made. I contacts head office myself towards the end of February to ask is there no changes, the lady told me that they haven't receive any request to make changes on my account. So it means trustworths employees don't work with one another probably the documents were misplaced or thrown away, I'm very cross about what happened how can you lie to your customers. I want my ****en surname removed off my account and updated with my marriage surname account ********** ********** , if this account is not updated until I finish paying it then forget about me being the customer I will gladly close the account as I don't appreciate the poor service your rendering.</p> <p> </p>