GS
Glenn S
1 reviews | Active since Nov 2019
17 Nov 2019, 19:32
Truworths poor customer service and their ridiculous return policy
Had an absolutely ridiculous experience at Truworths in the Kolonnade shopping centre Pretoria today. This just change the size of a T-Shirt I was given as a birthday gift. After returning the second time because i needed the original invoice, i was then told that the account holder who bought the shirt, also had to be there. This after i had to wait in a queue with only 3 tills out of the 10 or 11 being open. Africa time was also not on my side, as the service was ridiculously slow. This again has reminded me why I and don't have a Truworths account, and don't shop at Truworths. My mission now is to spread the word on how useless Truworths customer service is.
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Replies (2)
Truworths's replyOfficial
18 Nov 2019, 15:55 We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's reply18 Nov 2019, 15:55
Official
We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's replyOfficial
21 Nov 2019, 16:46 Thank you for your post.
We acknowledge your frustration, however, we wish to advise that we will happily credit or exchange all incompatible merchandise, including gifts, provided they are returned within 30 days from the date of purchase and a valid proof of purchase or gift receipt is presented. As a result, the store followed the correct procedure in advising you that the receipt is needed for an exchange or return.
Following the communication you had with the relevant Store manager, we can confirm that your concerns were address and can further confirm that the consultant in question will be dealt with internally.
We hope that we were able to adequately attend to your concerns raised. Should you, however, require assistance with any other matter of concern, please contact us on *** or via email ***
Kind regards,
Truworths Online Team
Truworths's reply21 Nov 2019, 16:46
Official
Thank you for your post.
We acknowledge your frustration, however, we wish to advise that we will happily credit or exchange all incompatible merchandise, including gifts, provided they are returned within 30 days from the date of purchase and a valid proof of purchase or gift receipt is presented. As a result, the store followed the correct procedure in advising you that the receipt is needed for an exchange or return.
Following the communication you had with the relevant Store manager, we can confirm that your concerns were address and can further confirm that the consultant in question will be dealt with internally.
We hope that we were able to adequately attend to your concerns raised. Should you, however, require assistance with any other matter of concern, please contact us on *** or via email ***
Kind regards,
Truworths Online Team