Truworths please give me my paid up letter and remove the listing from my record

In 2022 November I settled my Truworths account and requested a paid-up letter. Today is the 29/01/2024 and to date I have not received this. To make matters worse, I have a listing on my credit profile of an amount of R2814 that I "supposedly" still owe Truworths. This listing was placed by DMC. I called DMC to enquire about this listing, I spoke to Bandisiwe Twetwa. She told me to contact Truworths for the paid-up letter and email it to her, she will send same to her legal department to investigate and remove the listing. Please also note that this listing was placed on my name after I have settled my Truworths account. I called Truworths and spoke to Funeka in customer service, I requested the paid up letter, she told me the account was handed to Nimble, and I need to contact them on ***. I called Nimble and spoke to Brownwin who told me that the account is closed on their side and I need to speak to Truworths and tell them that the account was closed and handed back to them. I called Truworths again, this time I spoke to Yonelwa, she sang same song, that I need to contact Mery Cred. I called the number she provided me on ***, and spoke to a Numdumiso. They told me the same story that Nimbles told me, that I need to request the letter from Truworths. I called back Truworths.... You might wonder why the persistence, I am working on my Credit profile, and this listing is negatively affecting me, despite having settled this account 2 years ago. I called Truworths back, and this time after several minutes of explaining the same thing, and refusing to leave the phone, the customer service consultant transferred me to Anele in Legal department. I told Anele the entire story from my 1st call with DMC, after listening to me, she asked me why was I annoyed.... At this stage I lost all hope, but carried on the conversation nevertheless. She then said that she will transfer me back to DMC and she will speak to the consultant there to give me the paid-up letter. I explained over and over again to Anele that DMC refereed me to Truworths to get the paid-ip letter, and only once I have this paid up letter, will they remove the listing from my name. despite all my attempts to explain to her, she insisted on transferring me to DMC, which she said that she will explain to the consultant at DMC. I held the line, and eventually Nichole answered from DMC. All she had was my name, she was not aware of the reason for my call. I started the story from the beginning, and guess what; Yep you guessed right, she referred me back to Truworths. I am exhausted, I just want this listing off my name. Hellopetter you are my last hope to get my name cleared. My details: DK Khalema ID Number: ***086 issue: the incorrectly loaded listing on my credit profile, loaded by DMC for Truworths Please help. I am reachable on ***

Thanks Frustrated Ex-Truworths customer (and I will NEVER EVER buy anything from them ever again)